#280/1,Anniamma Arcade, 2nd Floor, Sampige Road, Malleshwaram, Bangalore - 560003



Frequently asked questions

ID Proof: PAN Card/Passport/Ration Card/Driving Licence

Address proof: Adhar Card/Driving Licence/Voter ID/Gas Bill/Electricity Bill/Bank Passbook/BSNL Telephone Bill

** In case of NRI/PIO: Passport, PAN Card, Current Indian Address Proof

** In case of Non-Indian/Immigrants: Passport, Visa, Current Indian Address Proof

Anybody who is 21+ years is eligible to sell their precious metal to us. Anyone below the age of 21 requires written consent from their parents or legal guardian.

You have to provide us with 1 ID Proof and 1 Address Proof (for verification purpose).

You have to carry the Original Purchase Bill/Receipt. You can sell metals that you have inherited, or belonging to your spouse, only with their written consent

You cannot sell metals belonging to a relative or friend or anyone else.

** In case of NRI/PIO: Passport, PAN Card, Current Indian Address Proof

** In case of Non-Indian/Immigrants: Passport, Visa, Current Indian Address Proof

We offer the highest prices for your metals. Our operations are conducted in a professional, transparent and ethical manner. We pay instantly.

We take around 15 minutes to verify your metals and documents. After verification, we buy your metals and pay you immediately

We check the hallmark on the metals and ownership proofs. We also check the purity of your metal and consider the current metal rates.

We offer free testing and purity evaluation

No, your metals won’t be damaged while the computerised testing. However, the metals will be melted at a later stage.

We buy jewellery, coins, bullions, scrap gold, antiques and watches.

We use a simple formula. Total Grams (Net Weight) x Purity Percentage x Today’s rate = Price of your metal. We don’t take the weight of fake stones/enamels/dust/wax into consideration.

Yes. We pay compensation for the values of precious stones

We make all payments following a strict guideline via Cash/NEFT/IMPS/RTGs.

No. Once you sell us your metals, we melt them for purification

: No. We accept any quantity you offer us

Yes. We do keep a minimal margin to keep our business running.

No. You can only sell metals that you own. You can also sell metals belonging to your spouse or parents, but only with their consent.

We can reject your metals on the following grounds
  • Incorrect KYC
  • Issues with ownership proof
  • Problem with verifying the metal purity
  • If you’re under 21 years
  • Selling on behalf of a relative or a friend

Yes. We store your data confidentially. It won’t be disclosed or misused. However, if the government authorities demand your data, we will have to comply

Yes. You must be at least 21+ years or above to sell your metals. Yes, You should have completed 21 years of age on the date of selling gold

Yes. We are open Every Day. Even on Sundays

You will need the following documents to sell your metals
  • ID Proof (PAN Card/Passport/Ration Card/Driving Licence)
  • Address Proof (Adhar Card/Driving Licence/Voter ID/Gas Bill/Electricity Bill/Bank Passbook/BSNL Telephone Bill)
  • Ownership Proof

Yes. We need a copy of your local address proof. However, if you’re not a resident of Karnataka, a copy of your native address proof will work

You have to book the jewellery 3 days before you want to wear it..

After your booking is confirmed, it will take another 24 to 48 hours to deliver the jewellery.

You can rent jewellery from us for 1 to 3 days (depending on the cases).

You can rent jewellery from us for 1 to 3 days (depending on the cases).

There is no provision of any security deposit yet. But, we will carry out a verification profiling on you. On clearing the verification profiling you will become eligible to rent gold from us.

You can pay us as per your convenience. We accept cash/RTGS/IMPS/Net Banking payments..

We deliver the gold jewellery to your doorstep. But, you shall have to come to our office at the time of return..

Yes, ID proof and an Address Proof are required while collecting the jewellery for verification purposes.

Depends on the piece of jewellery. Some pieces can be adjusted as per your wish.

You shall have to come to our office to be sure about the jewellery fittings. .

Yes, of course! You will have to visit our office for the payment procedure.

If the jewellery you rented becomes damaged, or gets stolen, we will consider it sold, and you shall have to pay the actual amount.

Yes. We help to release gold from Banks, NBFCs, Pawn Shops, and Financiers..

Visit the nearest Sristar Gold Company to you with
  • Original receipt of your pledged gold
  • An ID Proof (PAN Card/Passport/Ration Card/Driving Licence)
  • An Address Proof (Adhar Card/Driving Licence/Voter ID/Gas Bill/Electricity Bill/Bank Passbook/BSNL Telephone Bill)
  • Original Purchase Bill
  • One copy of your photo (Passport sized). We will take care of everything else.

Yes. We release gold from more than one location. Please visit or contact us for further information.

No. We release all quantities of gold.

After releasing the gold, we bring it back to our office for purity evaluation. The final settlement is made once the testing is done

Yes. You can keep some of your released gold. However, you will need to inform us in advance. .

Based on the details you provide us, we give you an estimation prior to releasing your gold. However, if you’re still not satisfied with the price we offer, you must refund us the entire amount we paid to release your gold + Up to 2% to 4% service charges..

No. The service is free of cost. However, if you decide not to sell your gold to us after the release, you will need to pay us..

Yes. You have to be present during the release of your pledged gold, accompanied by one of our executives.

We sell all kinds of Gold Jewellery including bridal sets, simple necklace, earrings, chains, rings, bangles, bracelets, anklets and ottiyanam

No, we don’t take making charges for the ready-made jewellery you order from our catalogue. However, making charges are applicable on the customised jewellery

All the jewellery we are tested for purity and hallmarked

Yes. GST is applicable to purchase of both ready-made and custom-made gold jewellery

Depends on the piece of jewellery. Some pieces can be adjusted as per your wish

You shall have to come to our office to be sure about the jewellery fittings

Yes. Purchase receipts are provided for both ready-made and custom-made gold jewellery

No, there won’t be any hidden costs. All details shall be mentioned on the purchase receipt

Yes, we do offer engraving services on request.

You can collect your jewellery either from our office or we can deliver it to your doorstep.

We have a team of trusted executives to safely deliver your gold jewellery to your doorstep.

Yes. You can change the address of delivery after you place your order.

We usually deliver ready-made gold jewellery safely to your doorstep within 24 to 48 hours after the order is placed. For custom-made jewellery, it takes us the same time to deliver but only after the jewellery is ready.

Yes, ID proof and an Address Proof are required while collecting the jewellery for verification purposes

Yes, your family members can collect the jewellery instead of you after clearing the payment. They will also require to provide us with an ID Proof and an Address Proof for verification purposes

You can pay us as per your convenience. We accept cash/RTGS/IMPS/Net Banking payments.

Yes, you can return your jewellery with your and our mutual consent